DRAFT — requires legal review. This text has not yet been approved and may change.
ZipWash — Terms of Service and Privacy Policy (version 2026-10-21)
TERMS OF SERVICE
An agreement between you and [[FILL: company legal name]] [[FILL: registration number]] ("ZipWash", "we").
1. What ZipWash is. ZipWash is a marketplace. It lets clients request a car wash at an address and lets independent washers offer to do it. Washers are not ZipWash employees; each wash is a service supplied by the washer to the client. ZipWash provides the platform, takes payment on the washer's behalf, holds it until the job is done and pays the washer.
2. Your account.
- You must be 18 or older and give accurate details.
- Keep your password private. You are responsible for activity on your account.
- We may suspend or close an account that breaks these terms, is used for fraud or puts others at risk.
3. Booking a wash.
- The price you see before you request a wash includes the washer's price and ZipWash's service fee.
- Washers may accept your price or send a counter-offer. Nothing is booked until you choose a washer and your payment is secured.
- A request with no chosen washer expires after about an hour. A wash booked for later stays open for offers until a few hours before its time, and you choose a washer by the deadline the app shows.
- For a wash booked for later, your card is held or charged the day before, and cancelling close to the time costs a late-cancellation fee (see the Refund and Cancellation Policy on the ZipWash website, /legal/refunds).
- You must give the washer reasonable access to the car and its location, and remove valuables beforehand.
4. Payment. Payments are processed by our payment providers (PayFast in South Africa, Stripe elsewhere). Depending on the provider, your card is either charged when you choose a washer or held and charged when the wash is completed. Tips go to the washer in full, less payment processing costs. Cancellations and refunds follow our Refund and Cancellation Policy.
5. Ratings and content. Ratings, comments and photos must be honest and lawful. Job photos are taken by the washer to record the car's condition before and after the wash and are shared with the client.
6. Conduct. Treat each other with respect. No harassment, discrimination, unsafe behaviour or arranging to pay outside the app for jobs found through ZipWash.
7. Damage and disputes. Report a problem through support within 48 hours of the wash, with photos where possible. Washers are responsible for the quality of their work and for damage they cause. ZipWash will help both parties resolve the issue and may refund a client, in whole or in part, from the payment it holds.
8. Our liability. To the extent the law allows, ZipWash is not liable for indirect or consequential loss, and its total liability to you for any claim is limited to the amount you paid for the booking concerned. Nothing in these terms limits rights you have under the Consumer Protection Act, 2008 or other law that cannot be excluded.
9. Changes and ending. We may update these terms; we will tell you in the app before material changes take effect. You can stop using ZipWash and delete your account at any time.
10. Law. These terms are governed by the law of the Republic of South Africa. Consumers elsewhere keep the protections of their local law.
11. Contact. [[FILL: company legal name]], [[FILL: company address]] — [[FILL: support email]]